All browsers ask for permission to use the camera and microphone for the website www.itb-now.com. Accept or adjust these setting to participate with audio video.

Most audio-video-issues are about browser permissions for camera and microphone. See our hints for Windows / MacOS user for various browsers and system check.

Microsoft Windows

Use Chrome or Firefox browser for full support of audio video features. Edge support most, but not all audio-video or web features of ITB Berlin NOW.

Check the latest updates of your browser.

If you use a company laptop or desktop computer: some organizations restrict audio-video conferencing by defalut. Ask your company administrator for help or granting permission.

Firefox: In the upper right corner there are the three menu strokes. There, the item Settings can be selected. Under the item "Privacy and Security" there is also the possibility to view the permissions. The permission for camera and microphone use can then also be confirmed there.

Google (Chrome): The three menu items are located in the upper right corner. There, the item Settings can be selected. Under the "Privacy and Security" item, there is also the option to view and confirm the authorization of camera and microphone usage under the "More Settings" item.

MacOS

If the pop up message does not appear, there are the following ways to view the permissions:

Firefox: In the upper right corner there are the three menu strokes. There, the item Settings can be selected. Under the item "Privacy and Security" there is also the possibility to view the permissions. The permission for camera and microphone use can then also be confirmed there.

Google (Chrome): The three menu items are located in the upper right corner. There, the item Settings can be selected. Under the "Privacy and Security" item, there is also the option to view and confirm the authorization of camera and microphone usage under the "More Settings" item.

Safari: Click on Safari (top right of the Apple icon). Then click on Settings, Websites and Camera and Microphone.

Based on experience, the browsers just mentioned are the best for making ideal use of the platform.

General

Use the ITB Berlin NOW system check before buying a ticket or accessing the online event. If you pass camera / microphone / loudspeaker test, you are ready to participate with all audio-video features.

If you are at home or participating with a laptop: try to use ethernet cable instead of wifi or setup a reliable wifi connection. Bandwith requirement for ITB Berlin NOW are the same as for bandwidth requirements for Zoom or Microsoft Teams Call. If you have audio-video-streaming problems at home with Zoom & Co. you will have the same trouble participating ITB Berlin NOW.

This doesn’t help? Contact us and ask for help!

Visit Service & Support NOW for more!